Willy, the CEO, was at his desk feeling very satisfied and confident as he read the monthly IT report. Everything was looking good, the report told him the development teams were really performing well and velocity was up yet again. Unfortunately, an email from Jackie, the CFO, disturbed his calm. “I can see the IT teams are busy,” read the email, “but busy doing what? Can we get our changes delivered? They will save us hours of work every month. Why haven’t they been delivered? – Jackie.” To see if he could resolve Jackie’s issues, Willy hosted a meeting between her and RJ, the CTO. “Right, what’s the issue, Jackie?” asked RJ, keen to get the meeting started. “RJ, every month I get reports telling me how many more points your teams have delivered.” Said Jackie, visibly frustrated. “In the latest one, you’re bragging about some of the teams delivering sixty points a sprint for the last three sprints. They may have delivered 180 points but I’ve seen none of my changes. Where’s my stuff?